February 2010

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Customer Satisfaction is job number 1 in Japan


What you can do if Canon Zoombrowser and CameraWindow doesn't work the way they did on XP in Windows 7


If you need the link to the page on the Canon USA website that details the compatibilty of all the Canon cameras with Windows 7, please ask and I will email it to you.

I cannot post a link to the Canon website as I would be helping Canon to provide a service to thier customers and it is their responsibility to support those that have purchased their products.

This is what you see when you connect an incompatible Canon camera to Windows 7 - CameraWindow for Windows 7
Tempusfugit's view of Windows 7 in Akihabara Tokyo, early Oct 2009

In any case, if I were to post a link, you, the visitor, would click on it never to be seen again.

Unlike the majority of websites that deal with such issues, I have no interest in getting you to visit this website so that I can get you to click on Adsense ads or banners so that I can generate revenue or promote a product.

Interestingly there is a footer to the tables on the Canon Website:

                             *   CameraWindow does not start.
                             ** Images can be viewed using memory card only.

These conditions apply to a large number of models. Including the majority of models sold before Windows 7 was released.

Canon also seem to have designed the tables on their website to be purposely confusing and to imply that ALL of their cameras are compatible with Windows 7 (all have check marks in the tables). It is only when you look at the foot notes, buried out-of-sight unless you scroll down to the bottom that you see that. Even then, it is NOT CLEAR whether you camera will work with Zoombrowser on your new Windows 7 computer. Poor show if you ask me!

Please contact CANON or your camera retailer to complain about this!

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